Virgin Atlantic is a British airline company which belongs to the industrial group Virgin, known particularly for its activity in the musical field. The company is based at the two London airports: Heathrow and Gatwick. Created in 1982 and initially called British Atlantic Airways it was sold to Virgin in 1984. Today, the 41 aircrafts of Virgin Atlantic fly to the five continents: Europe (within the UK and to Munich and Moscow, Asia (Hong Kong, Tokyo...), Africa (Lagos, Johannesburg...), America (Cancun, New York, Los Angeles?) and Oceania (Sydney, Wellington?).
Virgin Atlantic : Information about the airline
The company allows one to two pieces of hand baggage depending on the class. Items must not measure more than 23 x 36 x56cm and each must not weigh more than 10kg. Virgin Atlantic also allows travellers to bring another personal item such as a hand bag or laptop bag. Hold baggage is included in the ticket price but varies according to the class and route: one, two or three bags ranging from 23 to 32 kilos are allowed. Excess baggage will be charged at a price of between 72 and 144 euros on international flights. For bags that exceed the weight limit (fixed at 23kg for Economy class), it is necessary to pay 50 euros extra, no single piece of baggage can weigh more than 32kgs.
Virgin Atlantic offers an online check-in service. It opens 24 hours before departure and closes 2 hours before for international flights and 65 minutes before for domestic flights. If not, one must go to the airlines desk at the airport. In certain airports (London Heathrow and London Gatwick, Manchester, New York and San Francisco) check-in terminals are available.
Customer and on Board Services
During the flight
Starting from low priced Virgin Atlantic tickets, the whole range of services is offered for long-haul flights: individual touch screens with music, films and series, hot food served at adapted hours and pillows for everyone. Business class passengers can benefit from a private lounge at the airport as well as priority check-in and boarding. Once on board, all the comforts are present: fully reclining seats, gourmet dinners?
After the flight
Virgin Atlantic offers to its passengers the chance to sign up to its loyalty programme: Flying Club. For each flight with the British airline or for purchases with its partners, miles are accumulated. These can then be exchanged into bonuses (upgrades, free tickets...).