The National Pandemic Flu Service has been launched and the following is
the Association of British Insurer's (ABI) position:
As the National Pandemic Flu Service goes live, the travel insurance
industry has confirmed that, in the absence of written documentation
from a GP or other medical practitioner, it will accept as medical
certification of swine flu diagnosis the unique ID number, together with
the label on prescribed anti-flu drugs which will include an
individual's name and date of issue, for purposes of validating a
related travel insurance cancellation claim. The confirmation comes
following discussions between the ABI and the Department of Health about
the new National Pandemic Flu Service hotline and web site.
The ABI confirmed this week that travel insurance policies of ABI
members will cover costs arising from swine flu diagnosis, including
medical treatment abroad and cancelled holidays
and flights, subject to specific
terms and conditions.
Nick Starling, the ABI's Director of General Insurance and Health, said:
"Travel insurance is there to help people who are too ill to travel or
who become ill on holiday. We understand that the National Pandemic Flu
Service will only authorise an anti-flu prescription to people who are
genuinely displaying symptoms of swine flu. On that basis, travel
insurers will accept an individual's unique ID number generated by the
National Flu Service, together with the label on their anti-flu drugs
which states their name and date of issue, as proof of diagnosis to
validate a travel insurance cancellation claim."
Customers who use the National Pandemic Flu Service to obtain anti-flu
medication and need to make a travel insurance cancellation claim should
ensure that they keep all the original documentation they receive,
including the label from their medication, as insurers will need it to
validate the claim. Last week the government launched the National
Pandemic Flu Service (NPFS), asking the Association of British Insurers
(ABI) to make its position on travel insurance clearer.
Swine flu advice states potential suffers should remain at home and
phone the NPFS helpline, rather than seeking out a doctor for treatment.
The helpline can be reached at 0800 1 513 100.
All travel advice