The days of disruption caused by Hurricane Sandy have left many passengers stranded either returning from or departing for their holidays.
Passengers having to stay in a hotel or hostel whilst they wait for their delayed flight home are advised that their airline is obliged by EU law to cover all subsistence costs until an alternative flight is provided. Passengers experiencing disruption should keep all receipts for hotels, food and drinks in order to make a claim for a reimbursement upon their return.
Similarly, those travelling on a holiday organised by a travel agency should be taken care of by the travel operator. The agency must organize the return of all passengers travelling with them, and is obliged to cover living costs until an alternative flight home is arranged.
All passengers travelling on a flight which has been cancelled are also entitled to a full refund or an alternative flight at a later date.
For more information, consult the airline's website.
The editorial team.
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