The hotel looks great but feels like it operates like a large resort in that service is impersonal. We were slightly taken aback by some of the reception's staff lack of care for guests in the way that they respond to queries. From the exterior, the hotel looks extremely modern, which is what you get once you enter. The entrance is often quite hectic, with bell-boys carrying luggage to and from cars. Escalators take you up into the open-plan lobby, where you will find reception on your left, the brasserie on your right, and the hotel bar behind you. Ahead is the outdoor terrace and upstairs are all the rooms. The hotel has seven floors in total, including its conference facilities.
The white interiors are sectioned off with bright flamboyant colours. We liked the sleek brasserie restaurant, which is located in the lobby space, but is cordoned off with beaded curtains. Based on a French bistro, its Art-Deco undertones work well with the few contemporary touches. This space is light and bright due to the floor to ceiling windows to the far side of the space, which also gives the hotel its shopping centre feel. Bar Rouge, the evening lounge, is located to the left of the reception desk, and has some beautiful clean lines juxtaposed with repeated circular shapes. The bar itself is a little tacky and nothing that really stands out with its black leather seating and black circular bar. Outside the terrace is mostly in the shade due to the surrounding buildings, but the circular tower-deck is pleasant in summer. Back downstairs at street level, is the Café Skt Petri, which looks like a lovely place to have a quiet drink in the evenings - it has lots of terrace seating, which again, is great in summer. Our overall experience of the hotel wasn't a great one - it lacked personal service and atmosphere.
In terms of other facilities, Wi-Fi access is complimentary and there is a business centre open 24 hours and free for guests. For exercise aficionados, there is also a well-equipped gym, also open for 24 hours and free.