The hotel is frequented by families, regular customers, but also groups (except for the summer season). The English and the Russians are the majority, followed by other nationalities and local people. The hotel is peaceful and classic, but it offers a serious programme of all kinds of activities. Sometimes, the hotel organises different trips that could also be free for some occasions (eg: Easter). Every evening, there are different shows: ''live'' music for most evenings, folk dances, cinema, casino, Cypriot nights, Russians, Greek... The animators speak Greek, Russians, English, Polish, French, German. A team is specially designed for the kids club ,''Ninno nunna'' for children between 3 to 12 years. The Hawaii publishes its own magazine, ''Impressions''. Room service 24 hours a day. Shoe polish service.
The hotel was distinguished as ''Europe's leading conference hotel'' by ''the world travel awards 2004''. The facilities are extremely good for conferences, seminaires, gala dinners and incentives. Specially ''The Grand Hall'', the biggest conference room in Cyprus with a maximum capacity of 1,200 persons. The business centre offers secretarial staff. A gallery area has a variety of expositions on display.