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Hotel Arosa Hotel 4 star
Salud, 21 Madrid, Spain -
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Amy Adejokun Section editor

The elegant-looking Hotel Arosa stands right at the heart of the Gran Vía and is a charming four-star hotel offering comfortable guest rooms ideal for both those visiting the city for business and pleasure, as well as a restaurant, a fully-equipped gym and a lounge complete with relaxing cafeteria area. Having said that, the hotel's central location means you are also within easy reach of all kinds of services outside the hotel. The eighth floor of the building is home to 17 Executive guest rooms decorated in an Asian style complete with tatami and futon. Among the gems found at this hotel you'll find a sketch by the famous Hyacinthe Rigaud, the portraitist of Louis XIV.

  • International Standard
  • Well located
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    • Hotel Arosa

      Arosa   -   © L. Asenjo / EASYVOYAGE

    • Hotel Arosa

      Arosa   -   © L. Asenjo / EASYVOYAGE

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    Location 9.45 /10

    The Arosa stands at the very heart of the Gran Vía, at around number 29, although the main entrance is located on a side street running off the Gran Vía (Chinchilla). The huge and rather famous bookshop Casa Del Libro is right underneath the hotel, and there is a cosmetics boutique and a pharmacy just opposite. The Gran Vía, Madrid's symbolic century-old avenue, is home to a large number of shops, eateries and sources of entertainment. It is also home to a large number of cinemas and theatres, which is why it is known as Madrid's answer to Broadway. The Plaza de España, the Plaza Santa Ana and the Royal Palace, meanwhile, are just some of the places of interest within easy walking distance of the hotel. When it comes to getting around, you'll find you have everything within easy reach, including taxi ranks, bus-stops and the Callao (lines 3 and 5) and Gran Vía (lines 1 and 5) metro stations just a few metres away. The Sol metro station is around a 5-minute walk from the hotel and from here you can hop on the city's suburban rail network. Barajas airport, meanwhile, is around 10 and a half miles away.

    Accommodation 7.70 /10

    The hotel has a total of 126 guest rooms, most of which are in the Standard category, though there are also 17 Executive rooms on the eighth floor and a Junior Suite. All of the rooms are spacious, bright and comfortable, irrespective of the category you choose, with amenities including a desk, a luggage stand, two chairs, a television broadcasting international channels, an iron and ironing board, a hair-dryer and a kettle (if you don't find one in your room, don't hesitate to ask for one free of charge from reception). The Standard rooms are done out in a functional style complete with wooden headboard and yellow curtains and bed covers, making for warm, welcoming surroundings. The Executive rooms were only opened in 2007 and are done out in an Oriental style and furnished with a relaxing futon and tatami. If you're staying in one of these rooms, bear in mind that the price includes the choice of the mini-bar (excl. alcoholic drinks) or breakfast. A bathrobe and slippers are also provided. The decor in the Junior Suite, meanwhile, is entirely different and decidedly more vintage as the owner has sourced the furniture from antique shops. This, too, is a bright, spacious room thanks to its location on the corner of the building and the fact that it features several picture windows overlooking the Gran Vía. You might also be interested to know that the hotel has 13 rooms for smokers. The view from your room will be of either the Gran Vía, the Calle de Chinchilla or the inner courtyard, and it's worth noting that some of the rooms on the seventh and eighth floors have their own terrace.

    Overview 7.45 /10

    The ground floor of the hotel is occupied by commercial premises, which is not altogether uncommon in Madrid. For this reason, the lobby is located on the fourth floor. At the bottom of the street you'll find an entrance which is monitored 24 hours a day, from which you can access the reception and any of the floors in the building by using the lift. The building therefore consists of a bookshop, which stretches from the ground floor right up to the fourth floor, and the hotel from the fourth to the eighth floors. The ninth floor, meanwhile, houses offices. Upon arriving in the lobby you'll soon notice the elegance present throughout the hotel and the combination of modern and traditional styles. Traditional features include a decorative rug, various sculptures and a painting by famous Hispano-French portrait artist Hyacinthe Rigaud. The latter is, in fact, a sketch of his most famous work, the Portrait of Louis XIV, which is now displayed at the Louvre Museum in Paris. Meanwhile, a more modern edge is introduced by the leopard-print sofas and vintage chairs. The antique decorative pieces you'll find here were bought by the owners at auctions and from antique shops. You'll also notice that they've gone to great lengths to make you feel welcome here, from the typical Madrid violet sweets to the complimentary newspapers and books available in the improvised library area, which has become part of the services offered here as a result of the large number of books past guests have left behind. As is often the case with hotels of this standard, renovation work is carried out on a regular basis. The latest work carried out here focused on the eighth floor, where you'll find some rather special guest rooms as well as a gym, complete with CCTV, modern machines, a water dispenser, a television, mats, a toilet, towels and wall bars. There are also plans to introduce a massage service here.

    Food and drink 7.20 /10

    The hotel restaurant is only open for breakfast, which is served as a buffet from 7:00am to 11:30am during the week and from 7:30am to 11:30am on weekends. The buffet consists of a comprehensive selection of fresh fruit, fruit juices, Viennese pastries, bread, cereals, hot dishes, cold cuts and a special Oriental section, including soya beans and rice, for the many guests visiting the Arosa from Asia. The restaurant itself is very bright thanks to the large picture windows overlooking the Gran Vía, whilst the salmon-coloured walls and classical-style wall lights give it an elegant feel. Of course, you could always head for the cafeteria for a drink or an aperitif, where a selection of salads and hamburgers are also available. The Japanese restaurant (19 Sushi Bar), which, despite being just next door to the hotel and managed by the same owners, is not actually part of the hotel, is also worth special mention, particularly as hotel guests receive a discount of 10%. If none of those take your fancy, you might like to order room service, which is available until the cafeteria closes at 11:00pm. Guests can choose to have any of the dishes on the cafeteria menu brought up to their room.

    To know

    The hotel was part of the American Best Western group for several decades before becoming independent but you can still count on certain services here, including free Wi-Fi, a buffet breakfast and other amenities found in the guest rooms, including a kettle (along with complimentary tea and coffee to welcome you to the hotel) and an ironing board. The hotel also has a gym which is open 24 hours a day and free of charge to guests. The Best Western Arosa has a partnership with the Aerocity company, offering airport transfers for its guests. This shuttle service costs around £10.60 each way and is available between the hours of 7:00am and 9:00pm. The hotel attracts a large international clientele looking for somewhere to stay in Madrid so the staff here speak English or French as well as Japanese, since many of the guests you'll come across here will have flown straight in from the Land of the Rising Sun!


    • Shuttle bus
    • Car park
    • Restaurant
    • Internet access
    • Air conditioning
    • Spa

      keep fit, spa, Turkish bath

    • Sports equipment

      gym, fitness, sports

    • Animals allowed
    • Safe
    • Non-smoking rooms
    • Meeting room


    • The location, right in the city centre
    • The comfortable rooms
    • The very courteous staff


    • The restaurant only serves breakfast
    • The hotel lobby is not on the ground floor

    Traveller Reviews

    • Overall Score nc/10
      • Package deals in julio 2010 Posted on 2010-07-21 Negocio - 1 noche (Habitación sin vistas)

        La recepcion esta en el piso 2, y es problematico dado que hay un ascensor y medio.. La Wifi no captaba bien. la habitacion es un poco vie

      • Advantages

        buena ubicacion

      • Disavantages

        falta decoracion moderna wi fi con problemas recepcion en planta segunda

      • Información general
      • Alojamiento
      • Ubicación
      • Restauración
      • Deporte / Pasatiempos
      • Animación / Entretenimiento
      • Relación calidad-precio
      • Overall Score 4.80/10
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