Although the hotel decor is contemporary, its oriental touches set it apart from the rest. The bellboys and doormen are all dressed in adapted bright red Chinese outfits for example. This sets the scene for what awaits inside. The lobby is large and feels like being inside a shopping centre. The lobby's bright cheerful colours and the waterfront backdrop visible through the large bay window make it a pleasant experience. There isn't much happening on this floor - the business facilities are situated just above the lobby, meaning that you'll see lots of business types wandering around during numerous coffee breaks, which tones down the holiday atmosphere somewhat.
The restaurants are both situated to the extreme right hand side of the lobby behind a dividing wall. The rooms are all located on the upper floors. The hotels is actually situated on several levels. The ground floor, one floor down from the lobby, is largely exterior, where you will find the lovely infinity-edged pool and the beach area. The pool area is extremely crowded, which is a real shame. You also have to get up early to nab yourself a sun lounger on the hotel's sandy area or 'beach'. The beach area is a relaxing place to sunbathe. Looking out onto the open water and the edge of Downtown Miami, it is planted with palm trees and has cabanas with complimentary refreshments and sun cream. The beach service here could be better. The attendant comes round giving out towels, cold water, ice and fresh fruit skewers. Although this area is on the water, it is bound by a cement ledge - swimming here is not allowed. Also, this area isn't really controlled by the attendants, meaning that anyone can access the area. Young children must be supervised at all times here.
The hotel opened in 2000 and has been very well-maintained since. In the way of other facilities, the spa is a main feature. Although it is large and was the only spa in Florida to receive the Best Spa Award by Forbes in 2010, we didn't think it was anything spectacular as the style is extremely contemporary and not very relaxing. However, the VIP suites are equipped with their own private Jacuzzi tub on an elevated platform close to the bay window, which give sout onto Downtown across the water. The therapists are extremely friendly, especially Karen, who did a great job of kneading our tired muscles, but we found the atmosphere here a little disappointing. It was crowded, there was little privacy and the time in the relaxation area felt stressful due to the spa being full. The 15 000 sq ft spa is set on several levels and the entrance is on the pool level. There are 17 treatment rooms including six VIP suites. There is also a new and well-equipped gym which has a large bay window looking out onto the water, which is very pleasant.