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Hotel Sandos Caracol Eco-Experience Resort & Spa Hotel 5 star
Easyexperts
Federal Chetumal Pto. Juarez KM 295, Riviera Maya, Mexico Playa del Carmen, Mexico -
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Amy Adejokun Section editor

Surrounded by vegetation, this large all-inclusive resort with a huge capacity and superabundant facilities is characteristic of the hotels on the Mayan Riviera. Built in the style of a village, the Sandos Caracol is reminiscent of the kingdom of the Smurfs. It is a shame that the beach is rather spoiled by its many rocks!

This hotel review is a translation of the French version published on our French site Easyvoyage.com.

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    • Hotel Sandos Caracol Eco-Experience Resort & Spa

      Sandos Caracol Eco-Experience Resort Spa Select Club Adult Only   -   © Antoine Lorgnier / EASYVOYAGE

    • Hotel Sandos Caracol Eco-Experience Resort & Spa

      Sandos Caracol Eco-Experience Resort Spa Select Club Adult Only   -   © Antoine Lorgnier / EASYVOYAGE

       
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    Location 7.0 /10

    The hotel is located on the seafront in the resort of Playacar, 6.25 mi south of Playa del Carmen, a 10-minute car journey away. The hotel is around 45 minutes away from Cancun International Airport, which is 31.25 mi away.

    Accommodation 8.20 /10

    The hotel consists of 998 bedrooms distributed throughout the resort, and can accommodate up to 2,000 people! There are four categories of bedrooms: standard, standard with an ocean view, deluxe and junior suites. For a comprehensive view of the area, you would need to include the slightly set back ?select? part of the resort, which alone contains 218 bedrooms of three different categories. The majority of the bedrooms overlook the garden and have king-size or twin beds, rattan furniture, adjustable air-conditioning combined with a fan, a television (16 channels), a radio alarm clock, a free mini-bar, a safe, a direct-dial telephone and a small balcony (with armchairs). The rather large bathrooms have a double sink surrounded by pink marble, a large marble-tiled shower, a hair-dryer and numerous Sandos hospitality products. The toilet is separate from the shower room. Just like the rest of the hotel, the bedrooms are decorated in bright colours, such as the bright yellow on the walls that stands out against the midnight blue fabrics. Room service is available in the ?Select? area.

    Overview 7.45 /10

    In 2002 the hotel was just a small village, but things have certainly changed since then! Guests are now confronted with an enormous complex consisting of 78 yellow and apple green two-storey buildings. Many paths run through the large, tree-planted lawns of this vast hotel, which also has a private club area: the ?Select club?. This has the advantage of being set back a little from all the facilities in more peaceful surroundings. The hotel has a large reception area with the usual palapas roof and a bar for guests (part of this, too, is set aside for the ?Select club?). There is plenty of choice in terms of swimming pools: Four aquatic areas fight for your favour: relaxation, activities, children, spa... There are two additional pools which are open only to ?Select? guests. A large area is taken over by exotic mangrove! An enormous theatre with capacity for 800 people is located at the heart of the resort. The large stage is covered, whereas the auditorium is open-air. Opposite, a very open trapezium-shaped temple adorned with Mayan symbols serves as a wellness area with a spa, a square swimming pool, a Jacuzzi, hydro massage jets, etc. In the large fitness club, featuring all the latest equipment, even the very loud music doesn't stop the instructor from giving classes. Guests may use the facilities, including the sauna and the Turkish bath, free of charge.

    Food and drink 7.95 /10

    This resort has a total of 6 restaurants, 3 of which are a la carte (reservation essential): the Chinese (and its large statue), the ?seafood? restaurant and El Gaucho (a steak house overlooking the sea). The L-shaped, palm-roofed La Laguna restaurant can accommodate up to 600 people at a time for breakfast, lunch and dinner. The main buffet stretches through the middle of the mangrove. Two other areas set aside for the buffet accommodate summer holiday-makers, one of them serving Italian dishes in very kitsch surroundings. An enormous round snack bar near the theatre and the spa is open to guests 24 hours a day, which can be very practical for those enjoying the large disco just opposite! Be careful, though - the hotel has introduced a loose dress code: bare torsos are not allowed in the restaurant. There are also 10 bars.

    Beach 7.20 /10

    Through the mangrove, a wooden path leads to the Sandos Caracol's long, unsupervised beach. Before hurricane Wilma struck, the beach consisted entirely of white sand. But the storm passed, taking much of the sand with it. As a result, the rocks are now all the more visible and present in the shallow water and throughout almost the entire length of the beach (along with the algae!). Sandals are therefore highly recommended if you want to take a stroll in the turquoise waters. Children need to be particularly vigilant or preferably stick to the swimming pool! Many deckchairs and parasols are provided on the beach, which is divided into two parts (?select? and normal). There is also a diving and water sports centre offering many activities that are included in your stay.

    To know

    The hotel is entirely geared towards families; however, the clientele varies, depending on the season. In April, for example, it plays host to the famous 'spring breakers' (young Americans celebrating the end of their exams). Mexicans besiege the hotel for long weekends, and also in August and December. The hotel's main clientele still consists of Europeans of all nationalities, though, followed by the Americans and the Canadians.
    The English and Spanish-speaking entertainment team consists of 30 people.

    Equipment

    • Shuttle bus
    • Car park
    • Handicap access
    • Restaurant
    • Internet access
    • Air conditioning
    • Spa

      massage, beauty salon, sauna, hammam, stretching, keep fit, spa, Turkish bath

    • Swimming pool
    • Sports equipment

      tennis, gym, aqua gym, aerobics, football, beach volley, basketball, golf, sailing, kayak, paddle boats, dance, archery, water-polo, windsurfing, fitness, sports

    • Hairdresser
    • Barber
    • Whirlpool bath
    • Safe
    • Non-smoking rooms
    • Solarium
    • Meeting room

    advantage

    • Lush vegetation
    • Playa del Carmen is nearby
    • Built in the style of a village
    • Many facilities, services and sports offered

    disadvantages

    • Rocks on the beach
    • Distances within the hotel
    • The sheer scale of the hotel
    • Kitsch

    Traveller Reviews

    17
    • Overall Score nc/10
      • Package deals in mars 2014 Posted on 2015-02-03 Seul - 1 nuitée (Chambre avec vue)

        MAGNIFIQUE hôtel !!! à la fois typique du pays et au centre d'un endroit paradisiaque! Allez-y c'est que du bonheur !!!

      • Advantages

        Typique du Mexique, endroit paradisiaque, bonne nourriture, bon acceuil (espagnol et anglais) très bon rapport qualité-prix

      • Disavantages

        Aucun !!!

      • Infrastructure
      • Logement
      • Situation
      • Restauration
      • Sports / Loisirs
      • Animation
      • Qualité / Prix
      • Overall Score 8.50/10
    • Jessica B. Jessica B.  
      1 Opinions
      • Package deals in juin 2014 Posted on 2015-02-02 En couple - Une semaine et plus (Chambre sans vue)

        Super séjour ensoleillé dans un complexe fabuleux, possibilité d être en vip avec accès piscine et place privative.

      • Advantages

        Situation idéale pour visiter les sites mayas. A proximité parc avec des dauphins. Superbe hôtel disposant de plusieurs restaurant à thème et d un Spa !

      • Disavantages

        Aucun inconvénient pour ce complexe idéalement situé ! Je le recommande fortement !

      • Infrastructure
      • Logement
      • Situation
      • Restauration
      • Sports / Loisirs
      • Animation
      • Qualité / Prix
      • Overall Score 9.00/10
    • Kamel C. Kamel C.  
      1 Opinions
      • Package deals in octobre 2012 Posted on 2014-09-17 En famille - Une semaine et plus (Chambre sans vue)

        chambre tres propre nourriture excellente 3 piscines tres content de cet hotel. tres bien pour les familles avec enfants

      • Advantages

        propreté. nourriture. soirée anime. jacuzzi dans les chambres

      • Disavantages

        plage pas tres belle

      • Infrastructure
      • Logement
      • Situation
      • Restauration
      • Sports / Loisirs
      • Animation
      • Qualité / Prix
      • Overall Score 8.00/10
    • Adel N. Adel N.  
      0 Opinions
      • Package deals in février 2014 Posted on 2014-09-04 En couple - Une semaine et plus (Chambre sans vue)

        Nous avons passé deux semaines de rêves entre un hotel aux multiples activités et à la situation idéale et une région riche en lieux touristiques et plages paradisiaques.

      • Advantages

        animation multiple restauration multiples activités select adult only

      • Disavantages

        moustiques (mais heureusement il y a des bornes antimoustiques partout) pas de jus frais

      • Infrastructure
      • Logement
      • Situation
      • Restauration
      • Sports / Loisirs
      • Animation
      • Qualité / Prix
      • Overall Score 8.75/10
    • Coraline M. Coraline M.  
      1 Opinions
      • Package deals in janvier 2012 Posted on 2014-08-26 En couple - Une semaine et plus (Chambre sans vue)

        Super hotel. Tout était parfait, le personnel, l'ambiance, les animations, les différents restaurants!

      • Advantages

        Plage de rêve. En pleine nature avec un cenote, balade en barque, des iguanes, des coatis en liberté! Personnel accueillant. Très propre. Un spa a disposition gratuitement.

      • Disavantages

        Un petit peu loin du centre de Playa del Carmen

      • Infrastructure
      • Logement
      • Situation
      • Restauration
      • Sports / Loisirs
      • Animation
      • Qualité / Prix
      • Overall Score 9.43/10
    • Severine T. Severine T.  
      1 Opinions
      • Package deals in février 2014 Posted on 2014-06-19 En couple - Une semaine et plus (Appartement/Chalet)

        Nous avons adoré notre séjour dans cet hôtel. Le cadre est magnifique avec tous ces animaux en liberté, nous avons même vu des singes passer sous notre balcon! Le personnel est très aimable. Beaucoup de restaurants sont proposés pour les formules all in ce qui nous a permis de varier nos repas. Des animations sont proposés régulièrement le soir. L'hôtel n'est pas trop éloigné du centre de plya del carmen, vous pourrez vous y rendre très facilement grâce au taxi disponible à l'accueil.

      • Advantages

        Proximité du centre ville en voiture ou pour les plus courageux à pied en longeant la plage. Nombreux sont les restos et snacks proposés. Super cadre, on est très proche de la nature

      • Disavantages

        La plage n'est pas très jolie, difficile de s'y baigner

      • Infrastructure
      • Logement
      • Situation
      • Restauration
      • Sports / Loisirs
      • Animation
      • Qualité / Prix
      • Overall Score 8.43/10
    • Valerie B. Valerie B.  
      3 Opinions
      • Package deals in juillet 2012 Posted on 2014-02-25 En famille - Une semaine et plus (Chambre sans vue)

        nous avons passé 2 semaine au sandos super établissement nourriture au top comme l'animation et les septacle super bien placé a 5 minutes en voiture de playa del carmen a faire a a refaire le MEXIQUE le top pour moi

      • Advantages

        a 5 minutes de playa de carmen chambre avec jacuzzi

      • Disavantages

        nous avons adoré rien comme inconvénients

      • Infrastructure
      • Logement
      • Situation
      • Restauration
      • Sports / Loisirs
      • Animation
      • Qualité / Prix
      • Overall Score 8.86/10
    • Bons C. Bons C.  
      1 Opinions
      • Package deals in juillet 2012 Posted on 2013-12-04 Seul - Une semaine et plus (Chambre avec vue)

        Idéalement situé dans cette région du Yucatan. Vous avez à proximité les temples mayas à visiter. Dans cet hôtel vous avez plein d'activités diverses et variés. Il est aussi bien adapté aux couples sans enfants qui souhaitent du calme et du repos dans un espace qui leur est dédié. Il y a une salle de sport et un espace spa vraiment bien développé avec tout ce qu'il vous faut pour vous détendre. Cet hôtel est en parfait harmonie avec la nature.

      • Advantages

        Service, diversité des plats, accueil, espace naturel entretenu, animaux inoffensif en liberté

      • Disavantages

        Les soirées à thème se terminaient tôt

      • Infrastructure
      • Logement
      • Situation
      • Restauration
      • Sports / Loisirs
      • Animation
      • Qualité / Prix
      • Overall Score 9.75/10
    • Fatima Zahra A. Fatima Zahra A.  
      1 Opinions
      • Package deals in novembre 2013 Posted on 2013-12-03 Seul - Une semaine et plus (Chambre sans vue)

        Personnel sympathique, activités variées, restauration variées, les chambres sont propres, positionnement intéressant entre Cancun et centre de Playa del Carmen (la fameuse 5eme avenue), la présence des différents animaux au sein de l'établissement est très sympa, un spectacle tous les soirs, une discothèque, en gros nous avons pas eu envie de sortir de l'hôtel!!

      • Advantages

        Positionnement intéressant, activités variées , restauration variées, propreté et personnel très sympa.

      • Disavantages

        Je n'ai pas trouvé de point faibles !!

      • Infrastructure
      • Logement
      • Situation
      • Restauration
      • Sports / Loisirs
      • Animation
      • Qualité / Prix
      • Overall Score 9.25/10
      • Package deals in juin 2013 Posted on 2013-11-13 Seul - Une semaine et plus (Chambre avec vue)

        hotel splendide ,jardins bien entretenus ou on peu croiser divers annimaux ,coatis yguanes , chambres spacieuse et propre ,repas gargantuestes ,personnel aux petits soins et souriants, bref le paradis sur terre !!

      • Advantages

        proche de playa del carmen ,tout en étant a l'orée de de la jungle .

      • Disavantages

        il n'y en a pas .tout était dans mes attentes d'un 5*.

      • Infrastructure
      • Logement
      • Situation
      • Restauration
      • Sports / Loisirs
      • Animation
      • Qualité / Prix
      • Overall Score 9.25/10
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