The hotel is one of the largest in Puerto del Carmen and has been split into two parts - the second part has its own lobby although check-in/out is all done at the main Riu Paraiso reception. This helps to spread out the guests, which is a definite bonus in high season when hotels are full. The plain lobby is devoid of charm and people. Apart from a small seating area to the right of the entrance, the lobby is devoid of people and activity. The low-hanging lighting helps in making the area a little more interesting to look at. The reception is to the left and a main staircase leads down to the main cluster of activity around the pool. The main restaurant, with its pretty mosaics around the food platter bases, is found downstairs by the pool. The two à la carte restaurants are situated a little away from the main pool. There is a pool bar located right in the middle of the pool with stools set in the water. There are four pools in total split into two separate areas. There are a few trees to help break up the monotony of the concrete construction. The accommodation blocks are arranged around the pool in a horseshoe shape, which can make the pool surroundings feel a little cramped, especially in high season. Parents will be happy to know that there is a well-equipped mini club onsite. In terms of facilities there is also a spa (all services at an extra cost apart from the sauna which is free), a gym (free for guests) and tennis/multisport courts.