The central cluster of activity is around the main pool area, where guests will also find the main restaurant, amphitheatre for evening shows, sports activity centre, and reception. The accommodation is located behind the pool area closer to the beach in concrete two-storey blocks with small grassy courtyards in the centre.
Open in 1998, the hotel has been very well maintained and is of a good all-round standard. In terms of facilities, there are two pools - the main pool has music and an entertainment team carrying out various activities in the area throughout the day and the second pool, which is located a little out of the way, is the designated quiet area. In total the hotel has three restaurants (two à la carte) and five bars (including two pool bars). There is a kids' club, tennis court, amphitheatre close to the pool for shows in the evenings, complimentary Wi-Fi internet and a gym (there is no spa, although guests do get a discount to use the spa at Casa Colonial, Gran Ventana's upmarket sister hotel). A pleasant palm tree garden separates the hotel from the beach.