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Hotel Hilton Ras al-Khaimah Hotel 0 star
Easyexperts
PO BOX 11133 Ras Al Khaimah, United Arab Emirates -
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Amy Adejokun Section editor

There are three Hilton hotels in Ras al Khaimah, two of which are in the main city area and one which is on the beach. The Hilton Ras al Khaimah Hotel, as the name suggests, is in the centre across a garden from the Hilton Doubletree. Although Hilton has a loyal following of returning guests, the City hotel was without hesitation one of the worst we have ever visited in our five years at Easyvoyage. A hotel that has outstayed its welcome in Ras al Khaimah, its building is dated, the interiors are dated, the pool area is grubby, the food is awful and the rooms are dirty. Having spoken to guests staying at the hotel, we are not alone to hold a negative opinion of the hotel. Having said this, we heard rumours that the hotel is due for a complete refurbishment in 2013. In its current state, we would advise our readers to avoid this hotel altogether as it was far below standard for a Hilton.

Hilton hotels are usually of a good standard but the Hilton City Hotel fell short of the group's reputation.

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    • Hotel Hilton Ras al-Khaimah

      Hilton Ras al-Khaimah   -   © Julien Ferret / EASYVOYAGE

    • Hotel Hilton Ras al-Khaimah

      Hilton Ras al-Khaimah   -   © Julien Ferret / EASYVOYAGE

       
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    Location 7.22 /10

    The hotel is located right in the centre of Ras al Khaimah across the way from a garden. On the other side is the Hilton Doubletree Hotel - a new and very pleasant hotel. Ras al Khaimah is about an hour's drive from Dubai. Guests have access to a shuttle than runs guests to the Hilton Resort, which is on the beach about five minutes' drive away.

    Accommodation 7.50 /10

    During our stay at the hotel, the entire room needed a refurbishment. The carpets were stained, the furniture chipped, the windows filthy as with the rest of the room, and the phone receiver was covered in years of muck. The bathtub was damaged and peeling as was most of the rest of the bathroom. The beds were however, very comfortable. In terms of views all rooms have a city or view of the port the hotel gives out onto in the distance (there is no beach here).

    In total the hotel has 227 rooms divided in two categories: rooms and suites. There isn't much difference apart from the size; suites have an extra living area adjoining the bedroom. In terms of facilities there are tea and coffee making facilities and large flat-screen televisions. All bathrooms have bathtubs with Hilton own-brand products.

    Overview 7.00 /10

    To say that the hotel is 'tired' would be rather kind of us. The entire building needs to be renovated inside and out. The décor is dated and the atmosphere is extremely dull. Although the personnel is friendly there aren't enough people to man reception, meaning that no one ever answered our calls from the room and no one was ever free when we popped downstairs either.

    The entrance is through the front lobby where there is a small bar open in the last afternoons, the reception desk, the back lobby area with arm chairs and sofas and access to a small outdoor patio. The lobby leads off to the hotel restaurants. This area has large bay windows, letting in lots o natural light and with a view of the pool area and the sea beyond.

    Close to the pool area is a gym open 24 hours, a couple of massage rooms (treatments must be booked at least 24 hours in advance). There are also two tennis courts for guest-use.

    Food and drink 7.00 /10

    The hotel has two restaurants and three bars and in season there is a grill night held outside around the pool once a week. Al Khor is the main restaurant, where breakfast, lunch and dinner are served daily. All meals here are in buffet form. Hoof'n' Finn is the à la carte evening dining restaurant serving steak and seafood. The Havana Bar, which is located in the front area of the lobby serves drinks from 6:00pm until 2:00am every day, including alcoholic beverages. The Nafoura Lobby Lounge is located to the back of the lobby close to the entrance of the Hoof'n'Finn and serves drinks and snacks throughout the day from 8:00am until midnight (no alcoholic drinks are served here). The hotel also has room-service and the Indian food we ordered during our stay was possibly some of the best we have had the pleasure of sampling, which was a welcome surprise, especially after our previous evening at the grill night where the wine was undrinkable, the meat fatty and cold, and although the staff was keen and kind, it needed some fine tuning.

    Spa

    The hotel doesn't have a spa as such, but there are two massage rooms close to the gym (open 24 hours) which are found inside the building just off the pool area.

    Beach 7.00 /10

    Guests have access to a shuttle than runs guests to the Hilton Resort, which is on the beach about five minutes' drive away. The resort beach is lovely and lined with bars and pools for guest-use, however it gets fairly crowded especially during the school holidays.

    To know

    The other two Hilton hotels are pleasant and nowhere near the standard of the Hilton City Hotel.

    On Thursdays a pianist plays the piano in the lobby. For guests wanting to visit nearby Dubai, there is a complimentary weekly shuttle.

    Equipment

    • Car park
    • Handicap access
    • Restaurant
    • Internet access
    • Air conditioning
    • Spa

      beauty salon, sauna, hammam, keep fit, spa, Turkish bath, wellness

    • Swimming pool
    • Sports equipment

      tennis, gym, golf, fitness, sports

    • Hairdresser
    • Safe
    • Non-smoking rooms
    • Meeting room

    advantage

    • The staff was lovely.
    • The Indian food ordered from room-service was delicious.
    • Complimentary weekly shuttle to Dubai.

    disadvantages

    • Not enough staff on reception (our calls were never answered).
    • The hotel is filthy (there was muck in the phone receiver that dates from God knows how long).
    • The interiors are dated.
    • The pool area needs a complete refit.

    Traveller Reviews

    • Overall Score nc/10
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