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Nine million EasyJet customers were hacked during a cyber attack
Posted on 20/05/2020

TransportUnited Kingdom

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EasyJet, the famous low cost British company, has admitted on Tuesday that it was hacked by a "highly sophisticated cyber-attack", where nine million customers' email addresses and travel details were stolen, and about 2,000 credit card details were "accessed".

Turbulent times

Turbulent times
© TEA / 123RF

According to the airline, there is no sign of any personal information being misused, but they have informed the UK's Information Commissioner's Office and are currently investigating the breach.

"We take issues of security extremely seriously and continue to invest to further enhance our security environment. There is no evidence that any personal information of any nature has been misused, however, on the recommendation of the ICO, we are communicating with the approximately nine million customers whose travel details were accessed to advise them of protective steps to minimise any risk of potential phishing.", said the company in a statement.

They have also said they are getting the help of forensic experts in order to investigate what happened, and have informed the National Cyber Security Centre.

Just like most airlines, the company has had to ground most of its flights because of the Covid-19 pandemic, but they are also going through an important battle with founder and biggest shareholder Stelios Haji-Ioannou, who wants the company to cancel their order with Airbus for 107 new planes.

This will come to an end on May 22 with an investors' vote and meeting, and chairman John Barton has expressed his strong disagreement with Haji-Ioannou.

"Having already taken decisive and urgent action to bolster easyJet's liquidity for a prolonged grounding, the board remains focused on successfully guiding easyJet through this continued period of uncertainty," he said.

According to him, terminating the Airbus contract would expose the company to "significant financial and operational risk".