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Know your rights if your flight is cancelled or delayed
Posted on 18/08/2019

TransportBelgium

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Spending a few minutes filling out a form on AirHelp.com can save you hundreds of pounds.

Your flight has been cancelled: now what?

Your flight has been cancelled: now what?
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We've all been there: the endless delays in stuffy airports, the cancellations and the slog to an airport hotel, or the night spent in the terminal.

While there's not much to be done about the situation in the moment, there is a way to alleviate the stress of being trapped in an airport for hours on end or being unable to fly at all.

Did you know?

Did you know?
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Under regulation EC 261/2004, airlines are forced to compensate passengers when cancellations and delays longer than three hours are deemed to be the airline's fault. The comprehensive regulation is designed to protect passengers from airlines' mistakes and alleviate the stress caused by unnecessary delays and cancellations. Passengers are now able to advocate for their rights receive compensation, and companies such as AirHelp are designed to make this process easier.

If you arrive at your destination over three hours later than scheduled, the flight occurred no more than three years previously, and it's deemed to be the airline's fault, you might have the right to get some money back! All flights within the EU and all flights leaving the EU are covered by regulation EC 261. You're also covered if your flight is offered by an EU-based carrier flying into an EU member state from a non-member state. Even if you're on a business trip or a trip that was paid for by someone else, as the passenger you're still entitled to receive remuneration.

But compensated how?

But compensated how?
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Passengers have the right to appeal for compensation up to 600 EUR per flight depending on the length of the flight and the length of the delay. But how do you go about claiming this compensation?

You can go about it through the court system, or just spend a few minutes filling out your flight information on AirHelp.com. Founded in 2013, the AirHelp's express purpose is to cut out the difficult legal process for individuals seeking compensation and get them their payout faster. It only takes a few minutes and can save you hundreds of pounds.

Travel made easier

Travel made easier
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While it might not be possible to get to your destination on time, you can still get something for your troubles, and it doesn't have to be a total loss. Don't forget to collect your compensation after your next delayed or cancelled flight!