Inaugurated in 2008, The Address Downtown is one of five hotels of the same chain in Dubai. Built by the giant developer, Emaar, The Address is a five star hotel and was the fifth tallest building in Dubai at the time of opening; it is now the 11th tallest. The hotel houses the acclaimed Neos bar, which is a great hangout especially due of its magnificent views over the city, especially at sunset. The atmosphere is fairly friendly and not too formal, but better to be dressed smartly if you don't want to feel out of place.
The service here isn't always up to scratch however, which is disappointing for such a stunning hotel, which can come across as cold. The approach is an impersonal one which is great for guests wanting to be left alone. During our stay here, one of our rooms was not ready even well after check-in time (6:00pm) which was a real let-down. Coffee cups were missing, there were no toiletries, dirty glasses...The duty manager was very apologetic and housekeeping staff was sent to set up the room straight after our phone call to finish setting up the room.
We also had to wait a long time before someone was available to check us in at the few (five) reception desks in the entrance hall. Not a good start to the stay.
To use the lifts you need a key card - watch out though as these are easily deactivated. To avoid walking the miles of corridors and finally getting to your room only to find out that your card doesn't work, keep it far from your phone, or, at the risk of being answered with a tired tut from the staff, ask to have it reactivated at reception before embarking on the monumental journey.