The hotel's lobby was the crowning moment of a $15 million renovation which was completed in April 2009. From the front door (at which there is a absence of a greeting smile ), three stripes of dark marble tiling, which stand out again the rest of the floor which is toffee in colour, lead one all the way to the reception at the back of the hall. To the right hand side of this contemporary take on the red carpet is a glass cabinet housing five light coloured tree trunks 'planted' in shards of glass, from whose branches are suspended half egg-shaped objects. Opposite is a mock log above which hangs a screen on which is projected the image of a glowing fire. Although no heat actually emanates from the ensemble, the crackling sounds you'd expect to accompany a real fireplace can be heard. Flanking each piece of art are two columns clad with tiles of varying shades of turtle shell which themselves frame four different video installations which had us staring inanely for their duration. On a carpeted area just in front of the trees and fireplace are seating areas with various benches and armchairs including gold and silver pieces and low metal podiums. Around the perimeter of the superior parts of the walls is a beautiful wood paneling which caps off a truly masterful introduction to the hotel. Off to the right of the lobby you'll find aforementioned public services and the lift bank whose elevators feature the same marble as in the lobby and huge mirrors with a fine, wispy-lined border. The hotel's gym, which is in the basement and therefore has no windows, has some top-of-the-range cardio machines with individual screens as well as free weights, but no weight machines. There is no wellness centre but a wide range of in-room spa services, which use Kerstin Florian products, can be arranged through the hotel. Guests can also enjoy a wine reception hosted in the lobby where between 5pm and 6pm one red and one white wine (selected a year in advance) can be enjoyed on a complimentary basis. In the very same place between 6.30am and 9am guests can help themselves to free tea and coffee. The upkeep and décor in all parts of the hotel is with flaw and we really liked the black carpet with white scribbles and the classic rotary dial phones posed on sleek sideboards on each floor. If everything in terms of design is up to scratch, the same cannot be said, sadly, for the girls we came across at the reception. We visited the hotel several times in order to complete this review and each time we were met with the same blasé attitude by the girls at reception all of whom seem to have had their personality surgically removed. Not the slightest hint of a smile, hardly a glance in our direction and an unhealthy juvenile obsession in Ginger, the over-pampered pooch at the front desk. It was as if they were doing us a favour by taking time out of their busy schedule to be there. Given that everything else at the hotel is a real success, it is such a shame that this should be your first impression.