At the image of its European and North American equivalent, its reputation is due mostly to its original setting, a trendy decoration and a fashionable atmosphere. The W is not disappointing, since this establishment of 780 rooms is located behind the Waldorf Astoria and offers a really friendly environment, with a multitude of good discoveries about design and decoration. Renovated in 1998, the ground floor of the establishment hosts the reception area, a porter service, a small fast-food store, two bars - one of them being on two levels and, set back a bit, a restaurant with a capacity of 150 guests. The hotel has also a small business center and a very beautiful spa/fitness center, (a staff of 7 people, a beauty salon, massages and different treatments.) With its fancy, unusual decoration and numerous facilities, the "W New York " at first sight, makes a good impression. But on second thought, it seems that form, surely nice, has been favoured at the expense of quality of service and friendliness. The staff is distant, almost unfriendly. The hall is noisy, often overcrowded, with music whose sound level is the same as the one in stores during sale. Without speaking of expensive amenities. It is sad to think that you have to choose between countenance and service...